Title Client Manager
Business unit Lease Administration
Reporting to Manit Kumar
Key stakeholders Internal & External Stake Holder within & outside Company – , Project Managers, Transition Managers/Lead and Hub leads
Direct reports Nil
Duties & responsibilities - A high degree of independence is required on a day to day basis
- Act as the primary contact for interaction with all parties to keep the lease administration database current and accurate
- Primary duties and responsibilities include the following:
- Liaise with internal and external parties to obtain appropriate lease documentation
- Manage document workflow to ensure team responsibilities are completed in a timely manner
- Generate monthly reporting package for the client which includes critical date and portfolio summary reporting
- Complete an audit of works completed by JLL's Lease Administration teams
- Complete Operational Expense Reconciliation on behalf of our clients and update our Lease Administration system
- Work closely with colleagues within other Lease Administration teams to ensure workload is completed in a timely and accurate manner
- Assist in the transition of new accounts into JLL responsibility. This may include audits and process testing
- Obtain and review landlord invoices to ensure adherence to lease requirements
- Generate Accounts Payable reporting and prepare invoices for payment
- Perform Accounts Receivable reporting
- Generate Accounts Receivable reporting and communicate with client on outstanding payments
- Complete all duties with a focus on cost avoidance for our clients
- Obtain, track and report on Insurance and Security deposit matters (where applicable)
- Communicate with clients, landlords and tenants when required
- Ensure our processes and procedures are maintained to ensure adherence with all internal and external compliance policies
- Prepare monthly client invoices (where applicable)
- Generate client aging reporting and liase with clients to ensure fee collection (where applicable)
- Manage ad hoc projects to ensure clear communication on progress and timely completion of all assigned tasks
- Training of new staff members when required
BEST PRACTICES
Develop and maintain a library of best practice policies and procedures relating to lease administration (where required and in consultation with the Operations Manager – Lease Administration);
Develop and maintain standard checklists, templates, work flows and documentation for use for each client (where required and in consultation with the Operations Manager – Lease Administration);
Performance objectives To deliver exceptional Lease Administration services to JLL clients
To cross-check and verify abstracts and system data;
To audit and review system reports and system data for accuracy
To deliver relevant and accurate reporting to JLL clients
Key skills Strong attention to detail and good organizational, interpersonal skills required;
Knowledge of real estate leases and accounting would be useful;
Demonstrated ability to maintain and manage accurate data;
Demonstrated ability to prioritise work within tight operational and financial deadlines;
Good interpersonal skills to operate as a pro-active member of a small core team;
Positive approach to meeting clients needs;
Employee specification University graduate (Commerce / Finance Background) or equivalent work experience in lease administration;
A minimum of 5-7 years industry experience is required either in the corporate environment, third party service provider or as a consultant;
Sound computer skills in Microsoft Word and Excel;
Experience in using a property management/lease administration system.
