Client Servicing Manager

Job Description: Client Servicing Manager (FMCG Background) - Advertising Agency

Position: Client Servicing Manager

Location: Gurgaon

Company: Nothing Else Matters (@NEMDigital)

Industry: Advertising

Job Type: Full-time

At Nothing Else Matters (NEM Digital), we have pioneered modern marketing for the past 8 years with our unique #DirectToFan Model. We specialize in merging Data + Creativity + Technology to humanize virtual connections and build trust.

Our clientele includes renowned names like Meta (Facebook), Microsoft, Dulux, Sennheiser, Kent,Dabur and many more alongside scaling D2C startups in the DeepTech & Consumer goods segment.

This is the place to be if you are a sales-driven professional passionate about modern marketing, building relationships with C-suite executives, and driving tangible business outcomes.

As a Client Servicing /Account Manager, you will be the driving force behind ensuring that client relationships are nurtured and the work delivered is of the highest quality. Acting as both a project manager and a strategic advisor, your role will be to understand client business goals, craft tailored digital strategies, and lead the integration of marketing efforts across platforms. You will manage a team to ensure timely delivery, collaborate closely with media partners, and continuously seek innovative solutions for clients in the Tech or FMCG sectors. If you're a dynamic, detail-oriented leader with a strong digital understanding and a passion for building relationships, we'd love to meet you.

• Formulate & Oversee Strategy: Develop digital marketing strategies that align with client goals, ensuring all recommendations are consistent with their business objectives.
• Client Integration: Take the lead in integrating and aligning the client's media efforts across digital channels, acting as the cornerstone for future work.
• Research & Data Insights: Leverage 3rd party research tools and methodologies to shape client conversations, offering data-driven insights to inform strategy.
• Innovative Solutions: Continuously identify new, innovative opportunities that add value to the client's business and align with their long-term goals.
• Platform Mastery: Stay abreast of emerging digital trading platforms and advise on their potential for the client's digital strategy. Be a driver for scaling digital opportunities.

• Media & Partner Relations: Establish strong, trust-based relationships with media partners, ensuring that media owners are aligned with the client's needs and vision.
• Team Collaboration: Lead and manage internal teams effectively, ensuring that assignments are organized and executed efficiently. Provide guidance and mentorship to junior team members.
• Client Communication: Build and maintain a deep understanding of your client's business, providing proactive solutions and recommendations. Communicate complex strategies clearly and confidently in client meetings.
• Regular Reporting: Provide timely updates and clear communication to internal stakeholders and clients. Manage status meetings, ensuring goals and objectives are met.

• Timely Delivery: Ensure all client deliverables are completed on time, within budget, and to the highest standard.
• Client Requests: Serve as the first point of contact for clients project requests, handling changes and clarifications efficiently, and ensuring internal teams understand requirements.
• Resource Management: Manage resources within the agency, providing accurate time and cost estimates for client work, and ensuring projects are delivered on schedule.
• Problem Solving: Demonstrate sharp strategic thinking and effective problem-solving abilities when challenges arise, ensuring minimal impact on campaign performance.

• Team Leadership: Lead by example, offering guidance and mentorship to junior account management staff. Foster a collaborative and positive team environment.
• Training & Development: Help train and develop internal staff by offering coaching, feedback, and opportunities for growth.
• Client Development: Drive the growth of accounts by identifying additional opportunities and offering valuable insights that align with client goals.

• Experience:
• 3-5 years of experience in account management, preferably within a digital advertising agency or with a tech or FMCG client base.
• Proven track record in managing client relationships, delivering integrated advertising campaigns, and driving results.

• Industry Knowledge:
• In-depth understanding of the tech or FMCG sectors, including emerging trends, consumer behaviors, and key industry challenges.

• Project Management:
• Strong project management skills with the ability to juggle multiple campaigns simultaneously and meet deadlines.
• Proficiency in project management software (e.g., Asana, Trello, Monday.com) is a plus.

• Communication:
• Exceptional verbal and written communication skills to effectively liaise with clients, teams, and senior stakeholders.
• Ability to present complex ideas clearly and persuasively, both in writing and presentations.

• Creativity & Problem-Solving:
• Strong creative and strategic thinking skills, with the ability to come up with innovative solutions that drive results for clients.
• Excellent problem-solving abilities when facing challenges or conflicts.

• Analytical Skills:
• Strong data analysis skills with the ability to interpret metrics, KPIs, and ROI to optimize campaigns.
• Comfortable working with tools like Google Analytics, social media analytics, and other performance tracking platforms.

• Attention to Detail:
• High attention to detail and accuracy in campaign execution, client communication, and reporting.

• Adaptability & Flexibility:
• Ability to adapt to shifting client needs and changing market dynamics while maintaining a high level of service and professionalism.

• Proactive & Resourceful: Always looking for ways to improve processes, anticipate client needs, and go above and beyond in service.
• Client-Centric Mindset: Passionate about delivering top-notch service and value to clients, ensuring their goals are met with precision.
• Team Player: Able to collaborate effectively with cross-functional teams, including creatives, strategists, and media planners.
• Resilient & Composed: Capable of handling stressful situations, managing competing priorities, and staying calm under pressure.
• Leadership Potential: Natural ability to lead by example, inspire others, and take initiative when required.

• Experience working with integrated marketing campaigns across both digital and traditional channels.
• Familiarity with brand management, digital advertising platforms (Google Ads, Facebook Ads), and social media marketing.
• Experience with client presentations and pitch decks.
• A relevant degree in Marketing, Business, Communications, or a related field.

We are Nothing Else Matters (@NEMDigital).

Started 8 years back - a martech boutique, solving the problem of humanising virtual relationships with our #DirectToFan Model.

Why NEM Digital

We Humanize Virtual Connections - #D2FModel #DirectToFanMarketing

How are we different

We bring together Data + Creative + Technology and focus on building trust.

What do we do

Brilliant Ideas and Ruthless Execution.

... *Nothing Else Matters*

https://www.nothingelsematters.in

Our Showreel

https://youtu.be/WpzgPuG_jNI

Our Services

https://youtu.be/3pZRjMwRPYk

Creative Work Showcase

https://www.behance.net/NothingElseMatters

• Career Development: We believe in nurturing talent and offer opportunities for continuous learning and career growth.
• Collaborative Culture: Join a dynamic, forward-thinking team where creativity and innovation are highly valued.
• Competitive Salary & Benefits: We offer a competitive salary, performance bonuses, and a comprehensive benefits package.

Are you ready to take on the challenge of revolutionizing modern marketing Submit your resume and cover letter to [Confidential Information], explaining why you're the perfect fit for this role.

Let's build the future of marketing together!