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Job Description
Description
We are looking for a dedicated and enthusiastic Chat Support representative to join our team in India. The ideal candidate will be responsible for providing exceptional customer service through chat support, resolving customer inquiries, and ensuring a positive experience.
Responsibilities
- Respond promptly and effectively to customer inquiries via chat.
- Resolve customer issues by providing accurate information and solutions.
- Document customer interactions and feedback in the system.
- Maintain a high level of professionalism and customer service standards.
- Collaborate with team members and other departments to improve service delivery.
Skills and Qualifications
- Excellent written communication skills in English.
- Proficiency in using chat support tools and software.
- Basic understanding of customer service principles.
- Strong problem-solving skills and ability to think critically.
- Ability to work independently and as part of a team.
- Familiarity with common computer applications and tools.
More Info
Key Skills
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
