Call Center Executive

Company Description

Drevol is a global leader in information technology and business process services, offering cutting-edge solutions in Cloud, Business Analytics, Data Warehousing, Artificial Intelligence, Digital Marketing, and e-Marketplace development. Committed to accelerating digital transformation, Drevol delivers innovative and elegant technology solutions for a diverse range of industries. The company specializes in providing Product Engineering and IT services across sectors such as Healthcare, Retail, Finance, and Hospitality, among others. Drevol's expertise includes Project Management, Business Analytics, e-Commerce, IoT, and Business Intelligence, ensuring comprehensive support for various business functions.

Role : Call Center Specialist

Location: Vadodara, Gujarat (Onsite)

Work Mode: Work from Office (No Remote / Hybrid Option)

Working Days: 6 Days per Week

Shift: 8-hour rotational shifts

Joining Timeline Immediate joiners preferred

Role Overview

We are looking for a dedicated and customer-focused Call Center Executive to manage inbound customer interactions. The ideal candidate should possess strong communication skills, basic technical understanding, and a service-oriented mindset to ensure a positive customer experience.

Key Responsibilities

• Handle inbound customer calls in a professional and courteous manner
• Provide accurate information and resolve customer queries efficiently
• Maintain proper records of customer interactions in the system/CRM
• Escalate complex issues to the relevant team when necessary
• Ensure high levels of customer satisfaction and service quality
• Follow company guidelines and standard operating procedures during calls

Requirements

• Minimum 0-1 year of experience in a call center or customer service role
• Good command of English communication (spoken and written)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to handle inbound service processes and customer queries
• Strong problem-solving and interpersonal skills
• Ability to work in rotational shifts

Preferred Skills

• Experience working with CRM tools or ticketing systems
• Ability to remain calm and professional under pressure
• Good listening and customer-handling skills