About the Company
Surfair Express Cargo & Logistics Pvt. Ltd., incorporated on 9th October 2000, has over two decades of expertise in the Express Logistics sector. We have been a reliable delivery partner for our clientele, with a strong focus on providing ON TIME delivery services across India.
About the Role
The role involves key responsibilities in lead generation, client acquisition and retention, sales growth, documentation and reporting, and cross-department coordination.
Responsibilities
Lead Generation
- Cold calling (Field Work)
- Identifying profitable business opportunities
Client Acquisition and Retention
- Scheduling and attending customer appointments
- Managing quotation approval (seal & signature)
- Ensuring consignment data is shared with the Customer Care Department
- Escalating customer complaints when required
- Coordinating with management on client requirements
- Conducting monthly performance reviews
- Ensuring client retention
Sales Growth
- Upselling and cross-selling to existing and potential clients
- Driving revenue generation for assigned sectors
- Supporting the annual rate revision process to enhance overall revenue
- Assisting in payment collection post invoice generation
- Achieving target-based revenue goals
Documentation & Reporting
- Preparing quotations, acquiring approvals, and submitting necessary documents to commence business
- Updating daily and monthly reports
Cross-Department Coordination
- Working closely with Operations and Customer Care departments to ensure efficient project execution
Required Skills
- Proficiency in MS Word and Excel (report generation & data entry)
- Problem-solving skills with the ability to provide practical solutions
- Strong written and verbal communication skills - English & Kannada
- Team player with the ability to coordinate across departments
- Must own a two-wheeler for commute and familiar with routes in Bangalore
