Reimagining how India builds one click at a time .
Building the next big disruption in e-commerce: brick by digital brick
We are a new-age B2B e-commerce platform transforming how India buys and sells construction materials. Our digital ecosystem connects contractors, retailers, and suppliers, offering speed, transparency, choice, and reliability. Contractors and retailers gain access to a wide range of quality materials, credit options, and tracked deliveries, while suppliers expand their network and sales pan-India. Operating in 375+ cities across 25 states, currently valued at ___ , we are one of India's fastest-growing construction B2B platforms and have also launched private-label tiles, plywood, and sanitaryware for buyers.
We're on a mission to organize and digitalize India's 7 lakh crore construction procurement market , where only about 1% of transactions are digital today . The goal is to build a more connected, efficient, and technology-driven future for the entire industry.
Backed by the Aditya Birla Group , a global Fortune 500 conglomerate with a strong presence in manufacturing construction and finishing materials, and 140,000+ employees across 36 countries , we bring the best of both worlds: the agility of a startup and the stability of a legacy leader.
Our Vision To become the most trusted B2B ecommerce platform in the country powered by digital efficiency , competitive prices and vast assortments .
Job Purpose:-
Drive GMV and revenue growth by farming existing customers and reactivating inactive accounts within Birla Pivot's building materials ecosystem. Manage post-onboarding sales, repeat orders, wallet share, churn reduction, and seamless order execution via digital and inside-sales channels, while supporting field teams.
Key Responsibilities
- Own a portfolio of onboarded customers to drive repeat business and GMV targets.
- Identify upsell and cross-sell opportunities; increase wallet share and reduce churn.
- Reactivate dormant accounts through structured digital and call-based campaigns.
- Manage end-to-end order processing, pre-order support, fulfilment coordination, and receivables follow-up.
- Build strong relationships and ensure high customer satisfaction and retention.
- Maintain accurate CRM data and use insights to priorities high-potential customers.
- Coordinate with Field Sales, Category, Operations, Logistics, Finance, and CX teams as the single point of contact.
Support new product launches and ensure compliance with pricing, credit, and company policies
Qualifications
Qualifications & Skills Educational Qualifications
- Bachelor's degree in Business Administration, Sales, Marketing, Engineering, or a related field.
- MBA preferred.
Experience:-
- Min. 34 years [SK1] [DS2] of experience in B2B sales, inside sales, or account management, preferably in construction materials, building products, or allied sectors.
- Proven experience in handling large enterprise or high-value accounts, with Customer accounts having annual turnover of 100 Cr+, and Average Order Value (AOV) of 1 Cr or above.
- Demonstrated ability to manage high GMV portfolios, drive repeat transactions, and grow wallet share within large accounts.
