CLIENT: QUANTELA
LOCATION:MUMBAI
EDUCATION:BE/BTECH/MCA
Roles and Responsibilities
- Collaborate with government stakeholders to understand their business processes, pain points, and project objectives.
- Conduct requirement gathering sessions (workshops, interviews, etc.) and document Business Requirement Specifications (BRS), Functional Requirement Specifications (FRS), and Use Cases.
- Map AS-IS and TO-BE processes to support process re-engineering and digital transformation.
- Work with technical teams to ensure functional requirements are accurately translated into system features.
- Prepare and maintain documentation, including process flows, data flow diagrams, and user manuals.
- Support UAT (User Acceptance Testing) by developing test cases, coordinating user testing, and validating output.
- Monitor and evaluate project performance against defined KPIs and timelines.
- Ensure compliance with data privacy, digital governance standards, and government IT policies.
- Provide training and support to end-users and department officials.
Desired Skills/Background
- 4+ years of experience as a Business Analyst in IT/e-Governance/Public Sector projects.
- Strong knowledge of Government-to-Citizen (G2C), Government-to-Business (G2B), and Government-to-Government (G2G) service models.
- Experience in preparing SRS and other standard documentation formats used in government projects.
- Familiarity with IT systems used in public administration, citizen services, or public utilities.
- Proficiency in tools such as MS Visio, Balsamiq, Figma, JIRA, or equivalent for documentation and process modelling.
- Excellent communication, stakeholder management, and analytical skills.
- Seniority Level
- Mid-Senior level
- Industry
- IT Services and IT Consulting
- Employment Type
- Full-time
- Job Functions
- Business Development
- Skills
- Jira
- Balsamiq
- E-government
- BRD
- e-Governance
- Visio
- Business Analysis
- Government Project Management
- Figma (Software)
