Business Analyst

Role: Business Analyst

Locationm: Kochi, Bangalore, Thiruvandapuram, Chennai . Any 4 locations. After 2 months should be willing to move to Abu Dhabi.

Years of experience : 6 to 12 yrs

Notice : 0 to 30 days

Most critical : JIRA proficiency, SAFe/Agile experience, AEM or CMS background, and proven delivery on customer-facing digital platforms.

More Info:

• Airline Domain is desirable but not mandatory
• AEM CMS background is mandatory
• Dynamics 365 is desirable

Role Purpose

The Business Analyst supports the development and continuous improvement of the

Airline Website and CMS platform , ensuring delivery of high -quality, customer -centric

digital experiences that drive key digital and commercial KPIs.

This role is part of a critical customer -facing digital product area and works closely with

Product, Digital, Ecommerce, Technology, UX, and Content teams. The Business

Analyst is responsible for eliciting, analysing, documenting, and validating

requirements , ensuring business priorities are clearly translated into implementable

user stories and delivered effectively by Agile teams.

The role operates within a SAFe Agile Release Train (ART) and collaborates with

multiple Product Owners and scrum teams to manage dependencies and enable

end-to-end delivery across the customer journey.

Key Accountabilities

Requirements & Analysis

• Translate product strategy and roadmap into clear business and functional

requirements

• Analyse customer, business, and system needs for airline website and CMS

initiatives

• Support feature discovery and solution definition with UX, architecture, and

development teams

Backlog & Sprint Support

• Support Product Owners in maintaining a high-quality, ready -to-deliver

backlog

• Detail features and user stories with acceptance criteria and acceptance tests

• Ensure development teams clearly understand requirements and desired

outcomes

• Assist in managing dependencies across teams and Product Owners

Delivery & Quality

• Validate delivered features against acceptance criteria and Definition of Done

• Support UAT planning, execution, defect triage, and business sign -off

• Assist with sprint reviews, demos, and stakeholder validation sessions

Agile & SAFe Participation

• Participate in SAFe ceremonies including PO Sync, Program Backlog

Refinement, WSJF, Sprint Planning, and PI Planning

• Support retrospectives and continuous improvement initiatives

• Maintain relevant Agile artefacts including backlogs, program Kanban updates,

and documentation

Stakeholder Engagement

• Act as a liaison between business stakeholders, product leadership, and delivery

teams

• Ensure consistent communication of requirements, progress, risks, and

dependencies

Education & Experience

Essential

• 5+ years experience as a Business Analyst or in product development roles

within digital, airline, ecommerce, fintech, or financial services environments

• Bachelor's degree in Computer Science, Information Systems, Engineering,

or equivalent

• Strong experience working in Agile delivery environments (Scrum and SAFe)

• 2+ years experience with Adobe Experience Manager (AEM) or similar CMS

platforms (preferred)

• 2+ years experience using JIRA for epics, features, user stories, and sprint

backlogs (mandatory)

• Proven delivery experience on customer -facing digital platforms

• Strong analytical, documentation, communication, and stakeholder

management skills

Desirable

• SAFe Product Owner / Product Manager certification

• Agile or Business Analysis certifications (CSPO, PSPO, PMI -PBA, IIBA)

Key Competencies

• Requirements analysis & problem solving

• Stakeholder management and collaboration

• Attention to detail and quality orientation

• Ability to manage priorities and deadlines

• Proactive, delivery -focused mindset