Job Description
Role description
Role Summary: Responsible for
1. Operations support to stakeholders
2. New Business Management
3. Cash Management
4. Distribution Operations Management
5. Customer Service Management
6. Branch Management (Facilities and HR)
7. Drive new process initiatives.
Job Dimensions
JGeographic Area Covered :Branch office
JStakeholders Internal: Advisors, Agency Managers, Operations-HO, HR, Internal Auditors /Compliance Review team, All Sales Channels
Key Result Areas:
. Support to stakeholders for query resolutions
. Training on new process and initiative
. Processing of offline new business cases if received
. Monitor pending management, resolve collection in co-ordination with Sales.
. Calling to Advisors / Leaders and Sales Manager for pending resolution.
. Customer calling to be done for high ageing cases.
. Prepare and share MIS on pending and issuance with Sales, Channel, Zone and HO SPOC
. To achieve issuance target on Term and Non Term
Cash Management:
. Premium receipting
. BOD and EOD activities
. Lodgment of cash and cheques for previous day collection
. Bounce cheque management
. Monthly reporting
DOPS Management:
. Life Cycle Management of new Agent Application processing
. Life Cycle management of Leader Application processing
. Exam, Training management
. Resignation, Reinstatement
. MIS reporting
Customer Service Management:
. Ensure undelivered document management as per process.
. Manage POS requests, reopening process, uncollected TRs as per process.
. Answer non-routine queries which are not resolved by the front desk.
. Service Request Processing
Drive new process initiatives:
. Undertake process improvements like new business submission, Branch Ops processing
MIS & Reporting:
. Coordinate with Branch stakeholder and AOH for various MIS.
. Prepare and analyze various daily reports and forward to the Operations and channel partners
. Undertake feedback and follow-up review for new business.
. Ensure adherence to Branch Ops SOP
. Ensure adherence to Branch Ops SOP
Risk:
. Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines.
. Highlight and recommend process gaps, flaws and process changes
. Audit at Branch
About Company
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.
