Backend Operation , B2B , Peter England

Job Description

Reporting & Data Management

• Maintain and update daily, weekly, and monthly sales reports for all ecommerce platforms (Amazon, Flipkart, Myntra, etc.).
• Prepare dashboards covering sales, orders, returns, cancellations, stock status, and marketplace KPIs.
• Track and monitor product listings, pricing, promotions, and marketplace metrics.
• Consolidate and validate data received from internal and external sources.

2. Sales Analysis

• Analyze platform-wise sales trends, product performance, and category insights.
• Provide actionable recommendations to improve sales efficiency.
• Track ROI of campaigns, paid promotions, and discounts.

3. Inventory & Operations Coordination

• Coordinate with warehouse and operations teams to track stock levels and reduce out-of-stock scenarios.
• Monitor order processing, returns (RTO/RTV), and claim management on marketplaces.
• Track dispatch SLAs, penalties, and operational KPIs.

4. Marketplace Coordination

• Support ecommerce account managers with performance reports and business insights.
• Assist in resolving operational discrepancies like payment issues, chargebacks, and listing errors.
• Ensure compliance with platform requirements and guidelines.

5. Automation & Process Improvement

• Work on Excel automations, macros, and tools to improve reporting efficiency.
• Identify gaps in data flow and propose improvements.

Required Skills & Qualifications

Technical Skills

• Strong Excel skills (VLOOKUP, HLOOKUP, Pivot Tables, Power Query, Macros preferred).
• Experience with Google Sheets & ERP systems.
• Knowledge of marketplace dashboards: Amazon Seller Central, Flipkart Seller Hub, etc.
• Basic understanding of SQL (added advantage).

Soft Skills

• Strong analytical and problemsolving abilities.
• Excellent communication and coordination skills.
• High attention to detail and accuracy.

Education & Experience

• Bachelor's degree in Commerce, Business Administration, Computer Science, or related field.
• 1-4 years of experience in MIS, data management, or ecommerce reporting roles.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of reports
• Sales growth insights generated
• Operational efficiency (reduced OOS, fewer errors)
• Marketplace performance improvements
• Reporting automation effectiveness