Associate Trainee- Enterprise ServiceDesk

Business Title: Associate Enterprise ServiceDesk

Job Location: Pune and Gurugram

Employment Type: Full Time

Timing: 24*7 – Rotational (includes nightshifts, weekends and holidays)

Job overview:

Key responsibilities:

• Troubleshoot / resolve the issues for which users connect with the ServiceDesk
• Create tickets [Incidents / Requests] and follow up with resolver groups for resolution
• Identify the right categories / sub-categories for the issues to ensure the tickets are created, resolved / routed under right category/sub-category
• Analyse the tickets to ensure they are resolved right first time and avoid unnecessary ticket hops
• Analyse and highlight any issues which needs to be raised as Major Incident to the Lead or Incident Manager basis the criteria
• Keep track of the tickets and follow the 3-strike policy and keep the user updated on the status of the tickets apart from following up with them on resolution status.

Required Skills & Attributes

• Bachelor's degree in computer science, Information Technology or Computer application (BSc. Computer Science, BCA, MCA, BTECH)
• Good understanding of Operating systems
• Basic knowledge and understanding of hardware, application software and networking
• Excellent written and spoken communication

*Perks:

1. Free cab facility

2. One time meal in the office

3. Group Medical Insurance

4. Continuous learning program (Certification Courses)

Company Profile:

Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.

URL - http://stratacent.com