At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation.
Iron Mountain is seeking a
detail-oriented and proactive Salesforce & Workflow Coordinator to join our
Operations team. In this role, you will be responsible for the precise analysis, categorization, and distribution of global service cases to ensure our customers receive timely and accurate support.
Our team serves as the vital engine of our service delivery, bridging the gap between incoming client needs and our specialized internal resolution teams to maintain a seamless workflow.
What You'll Do
In this role, you will:
- Responsibility 1: Analyze and manage complex tasks within Salesforce and SKP (Safe Keeper Plus) to accurately assign cases to dedicated teams based on detailed email descriptions and sensitive data.
- Responsibility 2: Collaborate with internal stakeholders and various global teams to allocate resources effectively and maintain real-time tracking systems for all operational tasks.
- Responsibility 3: Prioritize high-volume workflows and ensure all data entry and case management activities comply with organizational standards for accuracy and data privacy.
What You'll Bring
The ideal candidate will have:
- Proven Experience: Demonstrated experience in workflow coordination or data management within a fast-paced corporate environment.
- Technical Expertise: Strong proficiency in Salesforce, Google Sheets, and the broader Google Workspace suite.
- Core Competencies: Exceptional time management and organizational skills with a proven ability to multitask and maintain high accuracy under tight deadlines.
- Operational Flexibility: Excellent written and verbal communication skills and the flexibility to work within United States time zones and manage shifting schedules as required.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [Confidential Information]. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0100035
