Associate Director, Strategy and Business Operations

Wolters Kluwer is a global leader in professional information, software solutions, and services for the health, tax & accounting, governance, risk & compliance, and legal & regulatory sectors.Wolters Kluwer is headquartered in Alphenaanden Rijn, the Netherlands. The Company serves customers in over180 countries, maintains operations in over 40 countries, and employs approximately 19,000 peopleworldwide. Every day, our customers make critical decisions to help save lives, improve the way they do business, and build better judicial and regulatory systems. We help them get it right!

Global Growth Markets

The Global Growth Markets Division was established in 2013 to build the long-term presence in new high growth markets, particularly in India, Brazil, and China, to accelerate the company's transformation as a global, professional solutions provider.

Wolters Kluwer has been in India for more than a decade. What started as a print book distribution business has expanded into a diverse operation that is driving growth through multiple digital solutions while evolving the original print business into a comprehensive set of print and increasingly digital solutions for students, residents, faculty and practicing physicians. Some of the products sold in India are created by Wolters Kluwer global divisions and sold in India. Others are sold in India by a separate team outside of Global Growth Markets. These latter products still benefit from local support and collaboration and have the potential to move into the Global Growth Markets portfolio in the future.

Position Overview

The Strategy & Business Operations Associate Director will work with GGM India senior leadership to refine the Market Strategy and run the management cadence for business. The individual will liaise with both local and global teams of professionals to support the strategic initiatives that ensure both the acceleration of market expansion and the establishment of foundational sales effectiveness across all GGM India portfolios.

This is a pivotal role in helping leadership identify and drive strategic programs and new initiatives forward. The successful individual provides consultative and constructive support for the development and deployment of best practices to optimize outcomes of multiple sales teams. The Strategy & Business Operations Associate Director will leverage data and analysis to drive revenue growth and will be able to pivot between being both strategic and operational to execute initiatives in a collaborative and agile manner.

Essential Duties and responsibilities

1. Strategic Planning & Executive Governance

• Spearhead the preparation of the 3-5-year Vision and Annual Strategic Plans, ensuring alignment between GGM India and Global Divisional objectives.
• Own the narrative and data integrity for Quarterly and Monthly Divisional Meetings with the Global Executive Team, providing insights that drive investment decisions.
• Facilitate inter-departmental strategic planning sessions to ensure departmental activities are synchronized with corporate long-term goals.
• Structure and deliver high-stakes, exec-ready communications and solutions for priority initiatives to the Wolters Kluwer leadership team.

2. Growth & Revenue Expansion

• Identify, size, and monetize white-space opportunities. Develop business cases for new product lines, services, or commercial models to diversify income.
• Translate market trends and customer pain points into actionable growth levers, focusing on increasing Customer Lifetime Value (CLV) and market share.
• Spearhead innovation in business development strategies, moving beyond traditional sales to value-based and digital-first engagement models.
• Evaluate business unit performance against key strategic metrics, making data-driven recommendations to pivot or accelerate specific growth initiatives.

3. Partnerships

• Develop and maintain a portfolio of external partnerships and strategic alliances to enhance technological capabilities or market reach.
• Act as the primary liaison for external partners, ensuring that collaboration agreements deliver the expected ROI and strategic value.

4. Market Intelligence & Analytical Insights

• Oversee comprehensive market and competitor research. Move beyond data collection to So-What analysis that identifies competitive vulnerabilities and threats.
• Drive ad-hoc analysis for high-priority initiatives, leveraging financial and operational data to solve complex business problems.
• Provide the critical market insights and performance outcomes necessary to justify further capital expenditure and resource investment.

5. Business Operations

• Lead the GGM India Sales Operations team, driving end-to-end ownership through a Sales Ops Manager and their team of representatives.
• Lead the team in designing and maintaining complex forecasting models, annual budgets, and KPIs in collaboration with Finance to provide leadership with actionable, granular data.
• Oversee the standardization of sales processes and reporting tools, ensuring the Sales Ops team delivers high-impact analytics on customer segments and goal attainment.
• Manage the execution of organizational goals by guiding the team through process analysis, business case development, and cross-functional alignment.

6. Leadership & Stakeholder Orchestration

• Provide strategic direction and mentorship to multiple business teams, fostering a high-performance culture.
• Develop and maintain influential relationships with other functional leaders to drive unified execution of the growth charter.
• Act as a consultative partner to internal leadership, providing insight on the most effective ways to position the organization for maximum effectiveness and ROI.

Skills and Abilities:

We are seeking an individual with superior intellect, strong analytical skills and multicultural awareness to join a world-class team in one of the leading software, information services and publishing companies. You must demonstrate that you are a results-oriented individual with a can do attitude who can translate unstructured business situations into structured initiatives and analyses. The individual should be a creative thought leader as well as a pragmatic thinker. The ideal candidate will have the following attributes:

• 12-15 years of experience in a senior leadership role in Strategy, Business Development Innovation, Growth, Mergers & Acquisitions or other related fields
• MBA from a top business school is valued
• Ability to develop tactical initiatives that improve sales productivity, performance, and performance metrics
• Exceptional communication skills, leadership presence, and ability to effectively interact at all levels of the sales organization including C-level executives, Client Relationship executives and senior-level Sales personnel
• Extremely well organized, data-driven and comfortable managing multiple projects and stakeholders
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Proven experience with systems/tools utilized for CRM, sales planning, variable compensation, revenue reporting, forecasting, sales force automation, etc. Expert level in Excel and Data query tools
• Should have demonstrated capabilities in handling new projects requiring total strategy development.
• Some Mergers & Acquisitions experience is preferred

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