Key Responsibilities
Business Management & Delivery
- Manage end-to-end business delivery for individual clients, ensuring service excellence.
- Own commercial and service responsibility, driving profitability and account growth.
- Ensure seamless delivery of campaigns and marketing solutions to meet client objectives.
Relationship Management
- Maintain and develop client relationships according to defined client strategies.
- Act as a trusted advisor, providing strategic guidance and insights to clients.
- Identify client cross-sell and upsell opportunities to drive business growth.
Team Leadership & Management
- Manage, motivate, and develop team members around client objectives and organizational culture.
- Ensure alignment of team efforts to client strategy and expectations.
- Monitor team performance and support professional development initiatives.
Strategic & Commercial Oversight
- Translate client insights into actionable strategies to move the client's business forward.
- Collaborate with internal departments to develop and execute campaigns, projects, and initiatives.
- Monitor account health and ensure high client satisfaction.
