Assistant Manager – Transport

• Oversee complete site-level transport operations and shift management

• Maintain vendor performance scorecards and conduct quarterly reviews

• Conduct monthly vendor meetings and share MOM with senior management

• Ensure compliance with transport contracts and coordinate renewals and amendments

• Enforce client safety guidelines, especially for female employee transportation

• Prepare Business Continuity (BCM) transport plans and support crisis management

• Coordinate with billing teams for invoice processing and monthly accruals

• Prepare and share weekly/monthly MIS reports on transport operations and cost

• Ensure SLA adherence including on-time vehicle arrivals and departures

• Manage employee pickup/drop scheduling and route planning

• Handle transport escalations and resolve employee complaints during shifts

• Maintain shift registers, driver logs, and transport attendance records

• Conduct routine vehicle inspections and ensure safety compliance

• Monitor transport routes, schedules, and operational efficiency

• Ensure timely closure of helpdesk tickets and transport requests

• Analyze transport costs and identify opportunities for cost reduction

• Monitor vendor performance and initiate corrective actions when required

• Ensure compliance with statutory transport regulations and audit requirements

• Support internal and external audits and close findings on time

• Prepare dashboards and operational reports for senior management

• Supervise transport team staffing, training, and performance management

• Implement process improvements to enhance efficiency and client satisfaction