Senior Associate - Property and Casualty Insurance/Claims

Black And White Business Solutions is seeking a highly skilled Senior Associate specializing in Property and Casualty Insurance/Claims. The ideal candidate will possess strong problem-solving and organizational skills, coupled with an exceptional commitment to customer service. This role is crucial for operating a variety of client systems, performing complex tasks, and proactively finding solutions to meet client needs in a dynamic environment.

Must-Have Skills

• Problem-solving skills: Possessing an investigative, analytical, and detail-oriented nature to identify and resolve complex issues efficiently.
• Organizational skills: Ability to multi-task effectively, establish priorities, complete tasks/assignments in a timely manner, and strictly comply with process requirements.
• Exceptional commitment to customer service: A strong dedication to providing outstanding service and ensuring high levels of client satisfaction.
• Interpersonal Skills: Demonstrates solid relationship-building skills by being approachable, responsive, and proactive in interactions with colleagues and clients.
• Should demonstrate collaborative working: Ability to work effectively as part of a team, contributing to a cohesive and supportive environment.
• Communication: Communicates orally and in writing clearly, concisely, and professionally. No Mother Tongue Influence (MTI), able to articulate thoughts clearly and effectively while on calls.
• Attitude: Exhibiting a positive mindset, maturity, and friendly behavior in all professional interactions.
• Flexibility: Should be flexible with shifts, particularly in adapting to US shift timings.

Good to Have Skills

• Experience in International commercial insurance for Property and Casualty claims/insurance.

Roles and Responsibilities

• Operates a variety of client systems and performs complex tasks and activities without supervision, strictly adhering to information security policies, procedures, and guidelines.
• Consistently meets and exceeds client performance standards, contributing to overall service excellence.
• Interacts with co-workers and supervisors to audit and troubleshoot issues, ensuring client needs are met in a timely and accurate manner.
• Takes initiative to find solutions and works effectively as a member of the team, contributing positively to group objectives.
• Develops and implements procedures to consistently meet quality, quantity, and timeliness standards in all operational activities.
• Composes clear, polite, and well-organized emails to communicate effectively with clients. Anticipates client needs proactively and takes initiative to address them.
• Coaches less-experienced staff in learning complex procedures and gaining essential insurance knowledge, fostering team growth.
• Analyzes the root cause of processing problems and keeps the team, supervisor, and client well-informed of identified issues and their proposed solutions.

Qualification

• Any Graduate and Above

CTC Range

• 4 LPA - 8 LPA (Lakhs Per Annum)

Notice Period

• Immediate - 30 Days

Contact: Lakshmi PS HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 / WhatsApp: 7892150019 Email: [Confidential Information] | Website: www.blackwhite.in