Assistant Manager - Customer Delight (B2B / B2C)

Key Responsibilities:

• Providing prompt, frictionless, consistent and delightful customer service
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
• Assisting with customer communication during critical launches and support events.
• Maintaining and improving NPS/CSAT

Preferred Qualifications:

• 2-4 years of experience in customer support in a fast-paced support environment
• Experience with B2B / B2C focused companies
• Experience in technical support
• Desired Profile / Criteria / Skills :

Who can apply:

• Bachelors Degree in any field
• Overall, 2-4 years of experience, which includes 1+ years of directly working with customers
• 6+ months of experience in customer-facing roles in a fast-paced environment
• Computer literacy with experience using Windows/MS Office , Excel, and CRM management
• Demonstrated advanced English/Regional language proficiency, both written and spoken
• Exceptional soft skills, empathy, listening ability, high ownership and customer orientation