Customer Service Executive -Voice

Job Summary:

We are looking for a customer-focused professional to handle voice-based customer service operations. The ideal candidate should possess strong communication skills, proficiency in handling customer queries across various platforms, and a commitment to delivering excellent service.

Key Responsibilities:

• Resolve customer queries and complaints in a timely and effective manner
• Respond to customer inquiries through phone, email, live chat, and other digital channels
• Maintain strong product knowledge to accurately explain features and benefits
• Escalate complex issues to relevant teams and follow up for resolution
• Support customers in navigating self-service tools and online platforms
• Document customer interactions, feedback, and resolutions in the CRM system
• Stay updated with company policies, procedures, and industry trends
• Maintain a positive, professional attitude while ensuring customer satisfaction
• Participate in training sessions to enhance service skills and knowledge

Skills Required:

client service, customer support, client servicing, crm, communication skills, microsoft office, multitasking, attention to detail, voice process, hindi, marathi, english