Key Responsibilities
Team Management & Leadership
- Manage and oversee a team of approximately 10 resources across multiple sub-teams
- Drive performance management, career development, and employee engagement activities
- Conduct coaching, mentoring, and training to upskill team members
- Define and monitor performance objectives for team members on a regular basis
- Ensure succession planning for key roles within the team
- Foster a collaborative and high-performance team culture
Accounts Payable Operations
- Review and approve Accounts Payable transactions ensuring accuracy and compliance
- Oversee due diligence processes and ensure timely release of payments
- Ensure prioritization of urgent payment requests and adherence to turnaround times
- Monitor and ensure SLA compliance across all AP activities
- Manage AP process transitions, ad-hoc projects, and operational escalations
Compliance & Audit Management
- Ensure 100% compliance with RICS and ISAE guidelines with zero exceptions
- Regulate internal controls and proactively address process gaps
- Ensure readiness for internal and external audits with zero findings
- Maintain confidentiality and adherence to client service standards
Stakeholder Management
- Manage relationships with internal and external stakeholders effectively
- Participate in governance meetings and stakeholder discussions
- Communicate clearly and influence stakeholders for effective outcomes
- Collaborate with other managers and teams to ensure seamless operations
Process Improvement & Efficiency
- Drive process standardization across teams
- Identify and resolve process inefficiencies and escalation points proactively
- Lead continuous improvement initiatives using Lean and Six Sigma methodologies
- Improve KPIs such as cycle time, payment accuracy, and exception rates
- Deliver measurable efficiency gains and control improvements
Reporting & MIS Management
- Develop and maintain strong Management Information Systems (MIS)
- Track KPIs including productivity, quality, turnaround time, and payment metrics
- Ensure timely and accurate management reporting as per agreed timelines
- Monitor and reduce exception rates through structured analysis
Training & Development
- Identify training needs across teams and conduct training sessions
- Ensure continuous skill development across technical, domain, and soft skills
- Promote learning culture within the team
Operational Control & Risk Management
- Strengthen process controls and reduce operational risks
- Monitor exceptions and implement preventive measures
- Ensure financial accuracy and compliance in all AP processes
