Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Defender

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The engineer collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
• Document findings and resolutions clearly to support knowledge sharing and continuous improvement.
• Assist in the development and implementation of process improvements to enhance system performance.
• Support junior team members by sharing expertise and providing guidance when needed.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Microsoft Defender.
• Strong analytical skills to diagnose and resolve software and system issues effectively.
• Experience with monitoring tools and incident management processes.
• Ability to work with multiple software components and understand their interactions within business systems.
• Excellent communication skills to articulate technical information clearly to diverse audiences.
• Capability to manage time efficiently and prioritize tasks in a fast-paced environment.
  
  

Additional Information

• The candidate should have minimum 3 years of experience in Microsoft Defender.
• This position is based at our Gurugram office.
• A 15 years full time education is required.