Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Service Cloud Field Service Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by actively investigating and resolving issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a proactive mindset to maintain system reliability and performance throughout the day.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize business impact.
• Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
• Assist in the continuous improvement of support processes and tools to enhance efficiency and effectiveness.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Oracle Service Cloud Field Service Management.
• Strong troubleshooting and problem-solving abilities related to software applications and system components.
• Experience with incident management and root cause analysis in complex technical environments.
• Ability to work with multiple stakeholders to coordinate issue resolution and communicate effectively.
• Familiarity with monitoring tools and techniques to proactively detect and address system anomalies.
• Good understanding of software lifecycle and support best practices.
  
  

Additional Information

• The candidate should have minimum 3 years of experience in Oracle Service Cloud Field Service Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.