In this role the new hire will get a chance to work directly with Commercial Excellence team members from country offices and expected to deliver quality with Incentive Calculations operations and related deliverables and lead some engagements. They will engage and identify shared priorities and meet customer s needs through problem-solving techniques to improve patient outcomes.
This is an individual contributor role will work directly with commercial excellence teams in the countries and would report to a Team Leader/Group Leader
Key Responsibilities
Create and deliver below Field Excellence reporting and insights as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service
Designs, develop and/or maintains Alteryx based solutions that optimizes field excellence activities based on Country commercial excellence needs through varied variety of evolving infrastructure landscape. Findings of new visualizations tools is also possible.
Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
Crafts and maintains standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function.
Develops and maintains knowledge repositories that collects qualitative and quantitative data of field excellence related trends across Novartis operating markets, etc
Support team leaders in recruitment and on-boarding of new associates within the organization.
Participate and chip in various knowledge sharing sessions that enables growth and improves quality deliverables across the function.
Ensures outstanding communication with all partners including internal associates, and clients through regular updates with focus on accomplishments, important metrics, standard methodologies, staffing changes and key events.
