Senior Customer Support Executive

4-6 Years

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Job Description

Build your customer service skills by being a first point of contact for DAZN customers
Complete our customer service training programmed
Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy
Provide valuable feedback to improve the customer experience
Build data and performance skills by ensuring KPI and SLA adherence
Be part of an inclusive and dynamic customer service team
Own customer issues
Business level English (C1)
Previous work experience in a customer service environment
Good understanding of customer service metrics such as Average
Handling Time, Average Response Time, First Time Right, etc
Strong focus on quality and ambition to deliver world class customer service experience for sports fans
Ability to troubleshoot customer queries such as streaming, payment and technical issues
Teamwork and willingness to adapt to DAZN processes
Excellent oral and written communication skills