Process Trainer – Customer Service (CS)

Job Description:

We are looking for a Customer Service Trainer who will be responsible for ensuring employees are well-trained in product knowledge, process understanding, and soft skills. The role involves delivering effective training programs, evaluating trainee performance, and maintaining high-quality standards across the process.

The trainer will also design competency tests, implement new training techniques, and continuously improve existing training methods to enhance overall performance.

Experience:

• Minimum 2 years as a Trainer in relevant line of business

Qualification:

• Any Graduate

• Knowledge of adult learning techniques and training effectiveness measures

Location: Ameerpet -Hyderabad

Key Responsibilities:

• Deliver engaging training sessions using various training methods

• Facilitate learning by integrating practical knowledge and experience

• Review and evaluate trainee performance

• Collect and act on participant feedback

• Modify training approaches based on outcomes

• Ensure active participation in training sessions

• Identify individual and group training needs

Skills Required:

• Excellent communication (verbal & written)

• Ability to handle batches of 20–25 new hires

• Experience in onboarding coordination and training delivery

• Ability to maintain training records and analyze performance

• Basic Excel knowledge and presentation skills

• Ability to provide constructive feedback

• Capability to drive process certification and skill improvement

• Ability to improve new hire performance (0–30 days) and retention

Apply Now:

Contact: 9154908077