AM - Learning And development

Job Overview:

The HR Learning and Development (L&D) Assistant Manager plays a crucial role in developing and executing employee training programs that foster high-performance teams and drive business success. This role focuses on identifying skill gaps, delivering impactful training, and fostering a culture of continuous learning across retail operations, from store employees to corporate teams. The L&D Assistant Manager will partner with key stakeholders to design and implement strategic training initiatives that enhance employee performance, improve customer experience, and support organizational growth.

Key Roles and Responsibilities:

Develop and implement the organization's learning and development strategy to support business objectives.

*Assess the training needs of employees and create tailored learning solutions, including workshops, seminars, e-learning programs, and other training methods.

*Design and deliver high-quality training programs to support employee growth and career development.

*Set up Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for L&D programs, ensuring alignment with overall business goals and measurable outcomes.

*Partner with department heads and HR to identify skill gaps and create specific learning plans for individuals and teams.

*Manage and evaluate the effectiveness of training programs, using data to measure impact and continuously improve offerings.

*Promote a culture of learning within the organization by encouraging employee engagement in development activities.

*Stay updated on the latest L&D trends, tools, and techniques, and implement best practices.

*Oversee the training budget and manage resources effectively.

*Coordinate with external training providers and consultants when necessary.

*Provide coaching and mentoring to employees on professional development matters.

*Monitor the completion of mandatory compliance training and certifications across the organization.

*Identify and assess training needs in consultation with showroom Assistant Managers (mandatory training, technical training, domain based training & behavioural training).

*Carry out & oversee skills analysis, training need analysis to prioritize training needs and initiatives.

*Prepare and communicate training calendar and ensure all the training activities are delivered as per the training calendar.

*Induction to New Hire on company's policies and their roles and responsibilities.

*Monitor employee performance and response to training.

*Review the sales staff and non-sales staff periodically.

*Maintain tracker and update training MIS.

*Coordinate training programs for senior leaders & second line Assistant Managers in the organization with the external consultant.

*Negotiate with external vendors for training solutions and allocate the budget appropriately.

*Continuous evaluation of training with the staff.

*Prepare and update SOP as per the business standards.

*Facilitate Rewards & Recognition Programme.

*Facilitation of Employee Engagement and Employee Welfare activities.

*Grievances Handling

*Experience with change management or organizational development.

*Familiarity with data analytics to track learning outcomes and ROI on L&D programs.

*Excellent communication, presentation, and interpersonal skills.

*Experience with Learning Management Systems (LMS) and e-learning platforms.

Required Skills:

• 5-10 years of experience in Learning & Development (L&D) or related field.
• MBA/PGDM degree in Any Specialization; additional certifications like NLP, Six Sigma, Excel VBA are an added advantage.
• Strong understanding of adult learning principles, instructional design methodologies, and facilitation techniques.