The Admission Counsellor must build and maintain enduring and enriching relationships with existing as well as prospective members of the School.
- General Responsibilities
- Understand and uphold the School's mission, vision, ethos, and policies
- Stay informed about the School's unique strengths and offerings
- Use reference materials to address enquiries efficiently
- Maintain daily logs of calls and emails
- Respond to all communications promptly
- Participate in School events and promotional activities
- Admissions
- Pre-Admission
- Record and respond to all types of enquiries (walk-in, online, telephonic)
- Guide parents through registration and curriculum details
- Schedule parent interactions and school tours
- Coordinate academic discussions and assessments
- Manage appointment scheduling, cancellations, and virtual meetings
- Assist with optional facilities (e.g., transport)
- Support parents through the entire admission process
- Verify submitted documents and follow up on discrepancies
- Coordinate with Accounts Team for fee payments
- Post-Admission
- Maintain admission records and verify documentation
- Handle admission cancellations
- Prepare and distribute admission kits
- Update all data accurately in the ERP system
- Coordinate mid-term transitions with staff
- Assist with orientation for new students
- Ensure smooth completion of formalities and allotments
- Organize parent meetings when required
- Collect feedback from parents as needed
- Parent Relations
- Maintain records of parent queries and grievances
- Address academic and non-academic concerns
- Redirect unresolved queries to the appropriate department
- Resolve grievances efficiently and escalate when necessary
- Ensure all queries and grievances are fully addressed
Role Requirements
- Qualification: Graduation/Post Graduation in any field. (Business Administration/Marketing preferred)
- Experience: 2+ years of experience in Teaching/Education Background preferred. Candidates with experience in Marketing preferred. Candidates having experience in ERP handling preferred.
- Skills: Computer literacy (Excel knowledge essential), Excellent soft skills, Multitasking, Crisis Management Qualities: Team player, Persuasive, Assertive, Result oriented
Key Performance Indicators
- Performance Ratio (Enquiries to Admissions)
- Complete and accurate maintenance and updating of data
- Quality of interactions with students
- Quality of interactions with parents
- Proactiveness
- Precision in performance
Apply Now
Upload Resume
