Account Technical Representative - Talent Transformation

 Responsibilities:

• Input and process employee data in SAP HRMS to provide accurate and timely HR information.
• Handle complex transactions requiring review and eligibility checking.
• Run reports and perform reconciliations between various HR reports.
• Interface with internal and external customers to resolve questions and issues regarding compensation administration and HR processes.
• Provide data for internal business controls and audits as required.
• Ensure compliance with client standards, policies, and Service Level Agreements (SLA).
• Address issues raised by the contact center according to policy guidelines.
• Perform system testing when required to validate process and system changes.
• Proactively identify potential issues, troubleshoot process gaps, and recommend solutions.