Account Manager

Job Description: Account Manager

DEPARTMENT: Servicing

PRIMARY LOCATION: Gurgaon

Role Overview:

As an Account Manager, you will lead and manage high-value client accounts while driving strategic growth opportunities. This role requires an exceptional communicator and strategist who can build strong client relationships, inspire teams, and deliver results that exceed client expectations.

Key Responsibilities:

1. Client Relationship ManagementServe as the primary point of contact for clients, ensuring strong, long-term partnerships. Understand client business objectives and translate them into actionable plans. Proactively address client needs, concerns, and feedback.

2. Strategic Account Management - Develop and execute strategies for account growth and client retention. Identify opportunities to upsell and cross-sell agency services. Own and manage account budgets, ensuring profitability and resource efficiency.

3. Campaign Oversight - Lead the planning and execution of campaigns, ensuring alignment with client goals. Oversee project timelines, quality, and deliverables, collaborating with internal teams (creative, strategy, production, etc.) Monitor campaign performance and provide actionable insights through data-driven reports.

4. Team Player - Mentor account managers and executives. Foster a collaborative and high-performing work culture.

5. Market AwarenessStay updated on industry trends, market changes, and competitor activities. Based on market insights, provide strategic recommendations to clients.

6. Business Development - Proactively identify and pursue new business opportunities with existing and prospective clients. Participate in pitching new ideas and presenting proposals to potential clients and staying attuned to industry trends and market opportunities.

7. Monthly Collections and Invoicing - Ensure timely invoicing and follow-up on monthly collections. Address any discrepancies or client concerns regarding payments to maintain smooth financial operations.

8. Reporting & Communication - Prepare and present account performance reports, quarterly reviews, and proposals and maintain clear, transparent communication between clients and internal teams.

About Havas India:

Founded in 1835 in Paris, Havas is one of the world's largest global communications groups, with nearly 23,000 people in over 100 countries. With the ambition to help brands unlock Growth, Powered by Desire, Havas brings together creativity, media, technology and production capabilities to build strong, desirable brands that people genuinely want to engage with. Its integrated model is supported by Converged.AI, the Group's operating system that unifies data, technology, and AI to deliver optimized, scalable marketing solutions across the full customer journey. AI-driven, fueled by human ingenuity, and grounded in the belief that desire drives both brand performance and business outcomes, Havas teams collaborate within Havas Villages worldwide to cultivate reputation, relevance, and longterm preference for clients.

India is one of Havas major markets. Havas India brings together the expertise of 25 agencies, specialised divisions, and strategic alliances across three verticals: Havas Creative Network, Havas Media Network & Havas Health Network. To meet the evolving needs of its clients, Havas India has developed a seamlessly integrated strategy and operating system, Converged.AI, fusing global expertise, tools, and capabilities to create, produce, and distribute real-time, optimised, and personalised marketing solutions at scale.

With inspired human ideas at the heart of this unique model, supercharged by the latest data, technology, and AI, teams work with agility and in perfect synergy through Havas distinctive Village model. The network operates across three Villages in Mumbai, Gurugram, and Bengaluru, with regional offices in Kolkata, New Delhi, Hyderabad, and Chennai, and is powered by over 2,500+ professionals and associates. Together, they deliver tailor-made solutions that support clients in their positive transformation.

As one of India's fastest growing and most agile networks, Havas India has secured multiple new clients across verticals and won several prestigious awards over the last three years. These include being Great Place To Work Certified thrice in a row (Nov 2022Nov 2023 and Dec 2023Dec 2024, Jan 2025-Jan 2026), consistently ranking among the top three in the R3 New Business League, and winning accolades at the Cannes Lions, Effies, Campaign Asia-Pacific Agency of the Year Awards, London International Awards (LIA), e4m Indian Marketing Awards, ABBY One Show, Campaign Women Leading Change Awards, and more.

Havas India is equally committed to its people, fostering inclusive, responsible and inspiring workplaces where talent can thrive, because desire also starts from within.

Further information about Havas India is available at: https://in.havas.com/