Key Account Manager

Story Digital - JD: Account Manager

Key Responsibilities:

• Client Briefing & Knowledge Transfer:
• Act as the primary liaison between clients and internal teams.
• Provide clear and detailed client briefs to internal teams, ensuring alignment with campaign objectives and deliverables.
• Facilitate the transfer of critical brand information, including downloads and knowledge sharing, to ensure all stakeholders have the required context.
• Project & Task Management:
• Oversee the daily and weekly pipeline of tasks and projects to ensure smooth workflow and timely delivery with internal teams.
• Work closely with internal teams to assign, prioritise, and track work, ensuring adherence to deadlines.
• Content Framework Development:
• Develop and maintain a structured content framework that aligns with the brand's messaging and objectives.
• Ensure content consistency across all communication channels.
• Deliverables Tracking & Reporting:
• Track daily, weekly, and monthly deliverables to ensure all commitments are being met on schedule.
• Manage monthly reporting, gather key performance data, and share critical insights with clients for continued campaign improvement.

Requirements:

• Strong organisational and project management skills.
• Should know how to operate/work on Slides, Sheet, Document
• Excellent communication skills, both written and verbal.
• Ability to manage multiple projects and deliverables simultaneously and prioritise effectively.
• Strong understanding of deliverables tracking, brand strategy and content management.
• Experience in client relationship management and knowledge transfer processes.
• Should be well-skilled in client coordination and communication and should be able to speak on calls, messages, and emails.

Experience:

• 2-3 years of proven experience in account management or client servicing roles in a creative digital agency or similar environment.