Lotus Notes, Antivirus Security software, CrowdStrike, Ms Outlook, SAP client, Network concepts, Active Directory, LAN switches

JIRA, Servicenow, ITSM framework, Ticket Management, Technical Diagnosis, Troubleshooting

ticketing systems , shared hosting , WordPress, Cpanel, Linux Basics, Dns, SSL troubleshooting, domain delegation, mail delivery, VPS

Servicenow, Linux, Terraform, Gitlab, Grafana, Datadog, Kubernetes, AWS

Service Request Management, Citrix Xendesktop, Service Now, Office 365, Itil, Windows 7, Incident Management, SCCM, Windows 10, MTR, Mcafee Cortex XDR, OneDrive, User Data Management, Asset Inventory Management, Network Printers Management, Azure cloud PC, AV support, Hardware Software installation

Windows 10, DHCP, Tcp Ip, Dns, Servicenow, Microsoft 365, Vpn, Azure Ad, basic ITIL knowledge, Active Directory, ITSM tools, Networking Fundamentals

Laptop, Operating Systems, Office 365, Ms Office, Exchange Server, Vpn, Desktop, MFA, VOIP, Printer, COTS Applications, MDM, Password reset management, Sharepoint

SSIS, Splunk, Saml, Amazon Ec2, Aws Lambda, Oauth, Dynatrace, Kafka, Ibm Mq, Amazon S3, AWS CloudWatch, GitLab SaaS, Active Directory, Seq, CI CD, AWS Event and Messaging Services, JAMS Scheduler, AWS Cloud Services, SOAP APIs, MuleSoft Middleware, ESP Jobs

Real User Monitoring (RUM, AWS, SSIS, Amazon Ec2, Security Controls, Kafka, Ibm Mq, Iam, Splunk, Saml, Aws Lambda, Oauth, Dynatrace, Amazon S3, AWS CloudWatch, Active Directory, AWS Event and Messaging Services, JAMS Scheduler, GitLab SaaS, MuleSoft Middleware, ESP Jobs, CI/CD pipelines, Seq, Synthetic Monitoring, SOAP APIs

Vmware Fusion, Networking, Dns, Office 365, Okta, Vpn, Network, Windows 10, Bitlocker, Intune, Operating Systems, Mac, Windows Defender, Active Directory User Administration, drive encryption, Parallels Desktops, One Drive, remote support tools, Office 365 products, Teams, Hardware, IT fundamentals, Documentation, Audio Video equipment integration, File Vault, knowledge base articles, hardware procurement