Desktop Support Engineer

1. Build Windows 1011 DesktopsLaptops

2. Setup desktoplaptop in the domain and configure user profile

3. Setup standard applications like MSOffice mail clientsMS Outlook Lotus Notes Antivirus Security softwareCrowdStrike and specific business softwareSAP client

4. BaU Application support for the above software

5. User creation deletion transfer with ITSS team Logging requests with the ITC Service Desk for the creation modification deletion and transfer of mailboxesAD IDs

6. Verification of groups including their creation and deletion in collaboration with group owners

7. The team will handle user Active Directory account unlocking password resets and coordination with the central Active Directory and Central Local Network teams

8. Basic understanding of network concepts and devices Initial diagnosis and resolution of network-related issues Liase with ITSS network team for Wan issues

9. VC room equipment setup and coordination

10. Supervision of LAN switches and collaboration with the Network Engineer a Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations Branches and Warehouses