Production support Engineer ( AWS+Java)

Job Description:

• We are seeking an experienced Cloud Infrastructure DevOps Engineer with strong expertise in AWS Cloud Services DevOps practices CI CD Enterprise Application Support System Integration and Production Operations
• The ideal candidate will play a critical role in ensuring availability reliability scalability and operational excellence of distributed applications and cloud hosted platforms
• This position requires a blend of Cloud Engineering DevOps Automation Application Support Incident Management and Infrastructure Operations expertise along with strong stakeholder management and problem solving capabilities

Key Responsibilities:

• Key Responsibilities
• Cloud Infrastructure Engineering
• Design implement troubleshoot and support AWS based cloud infrastructure
• Manage and optimize AWS services including
• IAM and Security Controls
• AWS Lambda
• Amazon S3
• Amazon EC2
• AWS Event and Messaging Services
• Ensure cloud environments follow security compliance and operational best practices
• Develop automation solutions to improve deployment and operational efficiencies
• DevOps CI CD
• Design manage and optimize CI CD pipelines using GitLab SaaS
• Execute application deployments through automated pipelines and manual deployments when required
• Support release planning deployment validation rollback strategies and production readiness
• Leverage GitLab Duo and DevOps best practices to improve software delivery lifecycle
• Application System Support
• Provide L2 L3 production support for distributed applications and enterprise platforms
• Support both Commercial Off The Shelf COTS and internally developed applications
• Troubleshoot application middleware infrastructure and integration issues
• Perform end to end transaction flow analysis across interconnected systems
• Support high availability environments and mission critical applications
• Integration Middleware Management
• Design and support integrations across enterprise platforms
• Work with
• REST SOAP APIs
• MuleSoft Middleware
• Internal and External Application Integrations
• Analyze troubleshoot and optimize data flow processes
• Enterprise Messaging Scheduling
• Administer and support messaging platforms including
• IBM MQ
• Kafka
• Support enterprise scheduling and batch processing tools
• SSIS
• ESP Jobs
• JAMS Scheduler
• Authentication Security
• Support enterprise authentication and authorization mechanisms
• SAML
• OAuth
• Active Directory
• Implement security best practices for application and infrastructure access management
• Monitoring Observability
• Manage enterprise monitoring solutions including
• AWS CloudWatch
• Splunk
• Dynatrace
• Seq
• Design dashboards reports alerts and monitoring strategies
• Implement Synthetic Monitoring and Real User Monitoring RUM
• Drive proactive issue identification and performance management
• Incident Problem Change Management
• Incident Management
• Lead incident triage prioritization and resolution activities
• Coordinate Major Incident Management processes
• Manage escalations across internal and external stakeholders

Technical Requirements:

• Production Support ITIL L3
• AWS
• Java
• Rest API

Additional Responsibilities:

• Required Soft Skills
• Problem Solving
• Strong troubleshooting and analytical skills
• Ability to diagnose complex production issues
• End to end system dependency analysis
• Impact assessment and decision making under pressure
• Communication
• Ability to communicate effectively with technical and business stakeholders
• Experience providing executive level updates during critical incidents
• Clear documentation and reporting skills
• Leadership
• Team mentoring and coaching
• Knowledge sharing and capability building
• Driving operational excellence initiatives
• Ability to lead cross functional teams during incidents and major releases
• Customer Focus
• Strong ownership mindset
• Excellent stakeholder management skills
• Ability to manage expectations and maintain professional support interactions

Preferred Skills:

Foundational->Maintenance and Production Support process->PLM Production Support process,Foundational->Product Engineering->Product Sustenance->L3,Technology->Cloud Security->AWS - Infrastructure Security->AWS Transit Gateway,Technology->Java->Springboot