desktop virtualization , remote computing , Servicenow, Desktop Support, Incident Management, Itil Processes, Ip Telephony, print services, Windows Microsoft ecosystem, collaboration tools, AV video conferencing, Service Desk

Windows 10 11 deployment configuration and troubleshooting, Active Directory, ITSM tools, ITIL practices, Microsoft Office 365 support, HAM processes, basic networking concepts

antivirus software , It Procurement, Basic Networking, Vnc, Remote Assistance, Laptops, Windows OS, Peripherals, L1 Support, Desktops, Preventive Maintenance, hardware devices, Ammyy Admin, asset lifecycle management, user accounts, Microsoft Office 2007–O365, Outlook email clients, Teamviewer, access and permissions, Active Directory, desktop hardware setups, Inventory Management, AnyDesk, client applications, IT asset records, system components, Drivers

Ms Office 365, Microsoft Active Directory, Gpos, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10, Enterprise encryption solutions

Ticket handling end-user support, Basic networking knowledge LAN IP Wi-Fi, Desktop Laptop hardware software troubleshooting, Windows OS installation configuration support, Printer scanner peripheral support

DHCP, Wireshark, Nagios, Dns, Cisco Ccna, Network Troubleshooting, Windows 11, hardware components, common software applications, monitoring and management tools

Outlook, Intune, Lync, Printers, Vpn, Windows OS, Ms Office, Remote support tools, Tablets, MAC devices, Active Directory, scanners, EUC tools

remote user support , password resets , Software Installations, Windows 10, Office 365, Vpn, Data Security, Patch Management, Remote Desktop tools, hardware upgrades, Active Directory, L1 L2 technical support

VMware, Desktop Support, Cloud, Linux, Patch Management, Windows, Mac Os, Outlook O365