Job Requirements

About the Role

The Regional Branch Control Manager plays a critical role within the Retail Liabilities function, overseeing the operational integrity and compliance of branches across a designated region. The incumbent is responsible for ensuring branch readiness, supporting new branch launches, conducting audits, and managing statutory and internal reporting. This role serves as a key liaison between regional branches and the central Branch Control Unit (BCU), ensuring alignment with internal standards and regulatory requirements.

Branch Operations Oversight

Ensure smooth functioning of all branches in the region.
Monitor adherence to standard operating procedures (SOPs).
Conduct periodic audits and surprise checks.
Ensure timely resolution of operational issues.

Compliance & Risk Management

Ensure branches comply with internal policies and regulatory guidelines (RBI, SEBI, etc.).
Identify and mitigate operational risks.
Monitor fraud indicators and initiate investigations where necessary.
Coordinate with Risk Control Units (RCU) for fraud prevention and detection.

Process Improvement & Standardization

Drive process optimization across branches.
Implement best practices for customer service and operational efficiency.
Standardize documentation and workflows to reduce errors and improve turnaround time.

MIS & Reporting

Maintain and analyse Management Information Systems (MIS) for operational metrics.
Prepare reports for senior management on branch performance, compliance status, and risk indicators.
Track KPIs such as transaction accuracy, audit scores, and complaint resolution timelines.

Staff Training & Development

Train branch staff on compliance, operational procedures, and risk awareness.
Conduct refresher courses and workshops.
Ensure staff are updated on regulatory changes and internal policies.

What We Are Looking For

Education

Graduate – Any discipline
Postgraduate – Preferred, any discipline

Experience

10 to 12 years of relevant experience in branch operations, compliance, audit, or control functions within the banking industry.
Prior experience inmulti-branch oversightorregional rolesis highly preferred.

Skills and Attributes

Deep understanding of branch banking operations, SOPs, and regulatory frameworks.
Proficiency in handling audits, compliance checks, and risk mitigation.
Ability to interpret MIS reports, identify trends, and take corrective actions.
Strong problem-solving skills for operational and compliance issues.
Familiarity with RBI guidelines, KYC/AML norms, and internal control policies.
Ability to ensure branches adhere to legal and procedural standards.
Capability to lead and mentor branch control officers or operational teams.
Conflict resolution and performance management skills.
Strong verbal and written communication for cross-functional coordination.
Ability to interact with senior management, auditors, and external stakeholders.
Experience in streamlining operations and implementing best practices.
Knowledge of automation tools and digital banking processes is a plus.

Professional Attributes

Detail-Oriented having precision in documentation, compliance checks, and audit trails.
High standards of professional ethics and confidentiality.
Takes initiative in identifying risks and implementing controls.
Owns outcomes and drives accountability across branches.
Comfortable working in dynamic environments with changing regulations and technologies.
Balances operational control with service excellence.

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