Oracle Database Administrator (L2/L3 Support)

Location:

Hyderabad / Visakhapatnam / Bangalore

(Candidate should be available for onsite support – minimum 1 day per week)

Job Summary

We are looking for a skilled Oracle Database Administrator (DBA) to provide L2 and L3 support across multiple environments. The role involves ensuring high database availability, performance optimization, and business continuity through a ticket-based support model (remote and onsite).

Key Responsibilities

Database Administration & Support

Manage and administer Oracle databases across Production, QA, and Development environments
Handle database installations, configurations, and upgrades
Perform database backup, restoration, and duplication activities
Execute database patching and upgrade activities

Incident Management

Troubleshoot and resolve database-related issues (L2 & L3 support)
Perform database crash recovery and restoration
Coordinate with Oracle Support (MOS) for critical issues
Provide support to application and business teams

Performance & Optimization

Monitor database performance and ensure optimal functioning
Perform performance tuning and query optimization
Conduct regular database health checks and reporting
Plan capacity and optimize system resources

Infrastructure & High Availability

Administer Oracle Grid Infrastructure
Manage Oracle SEHA (Standard Edition High Availability) environments
Handle Oracle Fail Safe configurations

Service Requests

Handle service requests via ITSM tools and email
Implement database configuration and parameter changes
Support patching, restore, and recovery operations

Support Model

Ticket-based support (ITSM tools & email)
Remote and onsite support as required

Working Hours

Standard Support: 8x5 (Business Hours)
Critical Incidents (Severity 1): 24x7 support availability

Required Skills & Experience

Strong experience in Oracle Database Administration (L2/L3 support)
Hands-on experience with Oracle Grid Infrastructure and SEHA
Expertise in database backup, recovery, and patching
Good understanding of performance tuning and troubleshooting
Experience with ITSM tools and ticket-based support models
Ability to handle production-critical environments

Preferred Skills

Experience working with Oracle MOS support
Knowledge of high availability and disaster recovery solutions
Strong problem-solving and communication skills

Qualification

Bachelor's degree in Computer Science / IT or related field
Relevant Oracle certifications (preferred)

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