About LetitbexAI
LetitbexAI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.
Position: Application Support Engineer
Experience: 3-5 Years
Notice Period: Can be considered up to 15 Days
Qualifications
Education & Experience:
- Degree in computer science, IT, or a related field — or equivalent hands-on experience that demonstrates the same depth.
- 3–5+ years in technical support or infrastructure roles, with meaningful time in customer-facing escalation work (Tier 2 or equivalent).
- Proven experience supporting Linux/Ubuntu-based application stacks in production environments, including reading logs, diagnosing services, and managing configuration.
Technical Skills
- Required. Linux/Ubuntu CLI proficiency, Docker and containerized application stacks, Kubernetes cluster troubleshooting (kubectl, K9s, pod/node diagnostics, resource debugging), web application and browser-level troubleshooting (dev tools, cache/cookie issues, cross-browser debugging), REST API troubleshooting and integration debugging, networking fundamentals (DNS, routing, firewall rules), Git-based collaborative workflows (GitLab or similar).
- Nice to have. Hospital PACS/DICOM experience, Terraform/Helm/Ansible, SSO/identity federation (Keycloak, SAML/OIDC), CI/CD pipeline familiarity, healthcare compliance frameworks (HIPAA or local equivalents), vulnerability scanning or cloud-native security practices.
Soft Skills
- Clear, structured written and verbal English — you translate technical complexity for non-technical stakeholders naturally, without needing to be asked to simplify.
- Genuine empathy and patience under pressure; you understand that a broken system is stressful for the person on the other end, and it shows in how you communicate.
- Self-directed and ownership-oriented — you stay engaged with a problem through to full resolution rather than moving on the moment you can hand it off.
- Comfortable working across time zones and cultures with customers who range from highly technical to completely non-technical.
