Essential Skills and Qualifications:

· Experience: Minimum 5-8 years in Key Account Management within the Freight Forwarding/Logistics industry.

· Education: Bachelor's degree

· Strong relationship management and negotiation skills.

· Excellent problem-solving and conflict-resolution abilities.

· Strong analytical and reporting skills, with experience in preparing business review reports.

· Ability to manage multiple accounts efficiently while ensuring top-quality service.

Key Responsibilities and Deliverables:

Account Management & Business Growth

Drive business generation within assigned key accounts through deep selling and cross-selling initiatives.
Build and maintain strong relationships with key clients to ensure long-term partnerships.
Identify opportunities for expanding service offerings and enhancing customer satisfaction.

Customer Relationship & Service Excellence

Manage customer complaints effectively, ensuring prompt resolution and high service standards.
Develop and implement Standard Operating Procedures (SOPs) for operational efficiency and onboarding of key accounts.
Conduct regular business reviews with customers to assess performance and identify areas for improvement.

Operational & Financial Management

Ensure cost optimization while maintaining service quality.
Oversee accurate and timely billing, invoice submissions, and statement reconciliations for key accounts.
Monitor and drive the collection of payments from key accounts to maintain a healthy cash flow.

Reporting & Strategic Insights

Prepare and submit value-added reports to key accounts, providing insights into business performance.
Conduct periodic business reviews with key clients, presenting data-driven recommendations for improvement.

Hiring for Customer service - Tech Mahindra

AML/KYC Consultant