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Excited to be aligned with the Customer Support vertical, where I focus on delivering high-quality customer experiences and timely resolutions.
Key responsibilities & strengths:
▪ Managing and resolving customer queries efficiently
▪ Handling escalations and complaints with empathy and professionalism
▪ Delivering effective resolutions and ensuring closure within SLA timelines
▪ Supporting inbound sales through upselling and cross-selling
▪ Handling disputes with confidence and clarity
▪ Collaborating with multiple stakeholders
▪ Meeting deadlines in fast-paced environments
▪ Thriving in team settings
▪ Staying adaptable and flexible to changing needs
Diensten Tech Ltd (DTL) is a leading IT service organization dedicated to providing high-quality solutions in Professional Services, Corporate Training, Digital Content Solutions, and Managed Services. We specialize in helping businesses accelerate their digital transformation, leveraging a team of highly skilled software engineers and flexible engagement models to deliver innovative and tailored solutions.
Our Corporate Training division focuses on building skills in emerging technologies at scale, helping companies create smarter, growth-oriented workforces. Additionally, our Digital Content Solutions offer cutting-edge, scalable learning experiences, including gamification and custom eLearning development, designed to meet our clients' most critical learning needs.
With Managed Services, DTL takes over daily operations of specialized applications, allowing businesses to enhance end-user capabilities, free internal IT resources for strategic initiatives, and focus on core competencies. Through a commitment to seamless execution and long-term relationships, we deliver lasting value to our clients.
Job ID: 142637823
