Key Accounts Manager - Freight Forwarding / Logistics

Essential Skills and Qualifications:

·      Experience: Minimum 5-8 years in Key Account Management within the Freight Forwarding/Logistics industry.

·      Education: Bachelor's degree

·      Strong relationship management and negotiation skills.

·      Excellent problem-solving and conflict-resolution abilities.

·      Strong analytical and reporting skills, with experience in preparing business review reports.

·      Ability to manage multiple accounts efficiently while ensuring top-quality service.

Key Responsibilities and Deliverables:

Account Management & Business Growth

• Drive business generation within assigned key accounts through deep selling and cross-selling initiatives.
• Build and maintain strong relationships with key clients to ensure long-term partnerships.
• Identify opportunities for expanding service offerings and enhancing customer satisfaction.

Customer Relationship & Service Excellence

• Manage customer complaints effectively, ensuring prompt resolution and high service standards.
• Develop and implement Standard Operating Procedures (SOPs) for operational efficiency and onboarding of key accounts.
• Conduct regular business reviews with customers to assess performance and identify areas for improvement.

Operational & Financial Management

• Ensure cost optimization while maintaining service quality.
• Oversee accurate and timely billing, invoice submissions, and statement reconciliations for key accounts.
• Monitor and drive the collection of payments from key accounts to maintain a healthy cash flow.

Reporting & Strategic Insights

• Prepare and submit value-added reports to key accounts, providing insights into business performance.
• Conduct periodic business reviews with key clients, presenting data-driven recommendations for improvement.