Job Summary

To Assist in manage the operations of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM, Testing Activities) in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM & Testing Activities)
To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM & Testing Activities), as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met
Direct staff responsibilities as per current Organization Chart in Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM & Testing Activities)

Key Responsibilities

Strategy

Manage teams in building a stronger relationship with our clients and customers.
Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
To accelerate new generation of leaders.
Manage all initiatives to get more fit and flexible in the way we work.
Focus on proving that we are here for good.

Business

Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon;
Initiating & implementing service quality initiatives
Uphold the values of the Group and company at all times.
Support updates to operations capabilities matrix for Cash Management

Processes

Support UAT team in building a stronger relationship with the different stake holders from the Group Product, Country Product, Country / CSG / CMS teams, Technology and other Operations teams.
Have a thorough understand of the cash management business & processes.
Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.
Draft testing strategy in collaboration with Product Owner(s) and development teams
Prepare detailed and scenario-based test cases for each functional capability planned for deployment
Execute test cases in an accurate, complete and timely manner in accordance to agreed implementation timelines
Support requirement gathering and refining exercise to ensure requirements are consistent (locally and across geographies), complete, required, and testable.
Maintain and update repository of test cases across Cash product suite
Conduct walkthrough / demo on the new changes - explain system functionalities, highlight issues & workarounds (if any)
Collaborate with Tech partners / Product and other key stakeholders on sharing test progress, impediments & dependencies for closure
Consolidate artefacts, summarise test closure report for final sign off
Defect management - identify bugs, test solution, regress impact.
Participate solution discussions & walkthroughs, daily standups and other critical meetings.
Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.
Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same.

People & Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.
Employ, engage and retain high quality people.
Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality.

Risk Management

Responsible for the Audit and Risk Control Standard associated with Cash Services operations.
To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
Adhere to the Bank's risk framework and related policies and standards.
Ensure that material risks that are brought to stakeholders attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.
Build in risk control as part of design principles for system enhancements and automated flows.
Be audit ready always, with all proper test evidence and artefacts available at all times.

Governance

Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money – laundering regulations and guidelines.
Embed the Group's values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Serve as a Director of the Board
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

Cash Operations Cluster Heads and Country Cash Ops Heads
Cash Operations Head and Global Functional Heads
Region and Country Cash Product Heads/Managers
Cash Change Delivery teams (e.g., Product Development, Cash Technology)
Risk & Assurance team

Other Responsibilities

Embed Here for good and Group's brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [To assist the manager in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
Assisting the manager in leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals. Assist the Manager in overseeing the daily operations of the Payment team and contribute towards meeting the team's objectives.
Manage staff individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.
Primarily process within the agreed timelines with stakeholder as per the service agreement and also other functions as requested by the Manager/ Head of Department.
Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner.
Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.
Conforming and adhering to the Team's risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies.
Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service
Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept's and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department.
Contribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
Any ad-hoc roles changes will require Head of Department or Manager's approval before assuming new role temporarily or permanently in line with segregation of duties.

Skills and Experience

Manage Conduct
Manage Risk
Manage People
Business Facilitation
Manage Change
Business Governance & Support
Management of Frontline Risk
Strategy & Business Model
Service Delivery & Operations

Qualifications

Academic or Professional Education/Qualifications; University educated
Licenses and Certifications/accreditations; none additional
Professional Memberships; relevant memberships to be agreed
Bank training; none additional
Languages; English

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