Job description:

Store Manager – Retail Sales (Tiles & Sanitary Ware)

Location: Agra

Department: Sales / Operations

Reporting To: Area Manager / Regional Sales Manager

Job Summary:

We are looking for an experienced and result-oriented Store Manager to handle retail sales operations of Tiles & Sanitary Ware showroom. The candidate will be responsible for managing daily store operations, achieving sales targets, handling customers, and leading the store team efficiently.

Key Responsibilities:

Sales & Customer Service:

Achieve monthly and annual sales targets for tiles and sanitary products.
Handle walk-in customers and provide product guidance as per their requirements.
Prepare quotations, negotiate prices, and close sales deals.
Maintain strong relationships with customers, contractors, and builders.

Store Operations:

Ensure smooth day-to-day store operations.
Maintain proper display and merchandising of tiles and sanitary ware.
Monitor stock levels and coordinate with warehouse for replenishment.
Ensure cleanliness and proper arrangement of showroom.

Team Management:

Supervise and guide sales staff and helpers.
Train staff on product knowledge and sales techniques.
Prepare duty rosters and monitor staff performance.

Inventory & Billing:

Ensure accurate stock records and prevent stock loss/damage.
Coordinate with accounts team for billing and collections.
Handle cash/credit sales and ensure proper documentation.

Reporting & Compliance:

Prepare daily sales reports and stock reports.
Follow company policies and standard operating procedures.
Handle customer complaints and resolve issues professionally.

Required Skills & Competencies:

Strong sales and negotiation skills
Good communication and customer-handling ability
Leadership and team management skills
Basic computer knowledge (MS Excel, billing software)
Product knowledge of tiles, sanitary ware, and bathroom fittings preferred

Qualifications & Experience:

Graduate / 12th pass (preferred)
Minimum 3–6 years of experience in retail sales of Tiles & Sanitary Ware
Prior experience as Store Manager / Showroom Manager will be an advantage

Key Performance Indicators (KPIs):

Sales target achievement
Customer satisfaction
Stock accuracy
Store presentation and hygiene
Team performance

Job Types: Full-time

Work Location: In person

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