Internet and Wi-Fi connectivity, Broadband and FTTH services, Customer support processes, CRM Ticketing software, Routers and ONT devices, Computer Proficiency

Insurance Knowledge, Claims Processing, Customer Service, Communication Skills, Problem Solving, crm software, Data Entry, Policy Management, Regulatory Compliance, Time Management

Ms Office, Best written and communication skills

crm software, Problem Solving, Data Entry, Technical Support, Customer Service, Communication Skills

email etiquette , crm software, Data Entry, Problem Solving, Customer Service, Technical Support, Time Management, Active Listening, Multitasking, Product Knowledge

Customer Support, update CRM systems, Handle customer queries, Resolve issues, Manage escalations

Active listening and empathy., Time management and organizational skills., Adaptability and willingness to learn., Basic technical troubleshooting skills (if applicable).

Spanish, Fluent Spanish, Spanish Voice Process, International Voice Process, Customer Query Resolution, Customer Relationship Management, Client Servicing