Customer Support Executive

Respond to customer inquiries via phone, email, chat, and social media channels.

Resolve customer complaints and provide appropriate solutions within established timelines.

Maintain detailed records of customer interactions, transactions, comments, and complaints.

Follow up with customers to ensure issues are resolved satisfactorily.

Escalate complex issues to relevant departments when necessary.

Provide accurate information about products, services, policies, and procedures.

Meet individual and team performance targets, including response time and customer satisfaction metrics.

Identify customer needs and suggest suitable products or services.

Collaborate with internal teams to improve customer experience and service quality.

Stay updated on company products, services, and industry trends.