Customer Support Executive

About the role:

As a Customer Support Executive, you will be responsible for responding to customer inquiries, resolving issues, and maintaining customer satisfaction through chat support.

What will you get to do

• Respond to customer inquiries through a semi voice process in a timely and professional manner.
• Provide customers with accurate information and solutions to their queries.
• Escalate complex issues to the appropriate team members.
• Maintain customer satisfaction by providing exceptional customer service.
• Collaborate with team members to improve customer support procedures and practices.
• Monitor and track customer feedback and suggest improvements to the team.
• Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity.

Skills we are looking for

• Communication skills: You should be effectively able to interact with customers in Hindi and English in order to provide comprehensive and straight-to-the-point resolutions.
• Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible.
• We aim for a user wait time of under 1 minute and resolution time: Because users expect answers that can help them resolve their problem quickly.
• Active listening: In order to understand the message of our user, comprehend the information and respond thoughtfully.
• Attention to detail: In order to increase your productivity and reduce the likelihood of error.

Fluency in English and Hindi is mandatory.

Why join us

• Market competitive salary.
• Well known for a collaborative culture with a top 10% rating on Glass door.
• Fastest-growing health tech company in India with marquee investors.
• Opportunity to build a product that will have a significant impact on people's health and well-being.