Customer Support Executive

Customer Service Associate

• Experience Level – 6 months to 2 years in Voice/Customer Support/BPO industry
• Qualification – Graduate / Postgraduate 
• Language Requirement – Fluent in Spanish (Verbal & Written)
• Skills Required –
• Good communication and interpersonal skills
• Strong analytical and problem-solving ability
• Ability to handle inbound/outbound calls and customer queries
• Proficiency in MS Office / Excel
• Multitasking and teamwork capabilities

Roles & Responsibilities

• Handle inbound calls and support customer queries related to car buying
• Manage outbound calls for quotations and follow-ups
• Resolve customer complaints or escalate when required
• Maintain and update customer information in the system
• Route calls/emails to appropriate departments
• Assist in daily call center operations
• Provide support for vehicle donation and general inquiries