Job Description

Position

Manager

Incumbent

Replacement

Department

Customer Retention Team

Function

Reporting to

Chief Manager

Band

4

Location

90 C

Team size (D/I)

Independent

JOB SUMMARY

Introduction The job involves managing the channel and Bank partners for driving Persistency and Renewals

KEY RESPONSIBILITIES

Strengthening channel/Bank partner relationship with regular engagement
Engage regularly with partners to monitor and improve performance and tracking of key metrics.
Ensuring Regular governance to discuss the KPI movements
To be the one stop solution provider for channel and bank for renewal related queries
Co- ordination with cross functional teams for new initiatives and projects to meet the business outcomes
Data Analysis

Key Competencies/Skills Required

A. Good verbal and written communication

Knowledge of MLI process and systems
Strong channel partner management skills
Bent of resolving customer issues/concerns

Measures of Success

Collections target achievement (Persistency & RI)
Maintain & enhance all Input parameters
Audit Management
Ensure training coverage
Monthly/Regular Governance
Drive various campaigns and contest through consistent engagement and visibility

Desired qualification and experience

Graduate /Post Graduate
Knowledge of Insurance and related processes
Preferably 5-6 years of experience

Job Description

Position

Manager

Incumbent

Replacement

Department

Customer Retention Team

Function

Reporting to

Chief Manager

Band

4

Location

90 C

Team size (D/I)

Independent

JOB SUMMARY

Introduction The job involves managing the channel and Bank partners for driving Persistency and Renewals

KEY RESPONSIBILITIES

Strengthening channel/Bank partner relationship with regular engagement
Engage regularly with partners to monitor and improve performance and tracking of key metrics.
Ensuring Regular governance to discuss the KPI movements
To be the one stop solution provider for channel and bank for renewal related queries
Co- ordination with cross functional teams for new initiatives and projects to meet the business outcomes
Data Analysis

Key Competencies/Skills Required

A. Good verbal and written communication

Knowledge of MLI process and systems
Strong channel partner management skills
Bent of resolving customer issues/concerns

Measures of Success

Collections target achievement (Persistency & RI)
Maintain & enhance all Input parameters
Audit Management
Ensure training coverage
Monthly/Regular Governance
Drive various campaigns and contest through consistent engagement and visibility

Desired qualification and experience

Graduate /Post Graduate
Knowledge of Insurance and related processes
Preferably 5-6 years of experience

Role: Zonal Sales Manager (B2C)

Industry Type: Insurance

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Retail & B2C Sales

Education

UG: Any Graduate

PG: Any Postgraduate

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