Manager - Renewals

Job Description

Position

Manager

Incumbent

Replacement

Department

Customer Retention Team

Function

Reporting to

Chief Manager

Band

4

Location

90 C

Team size (D/I)

Independent

JOB SUMMARY

Introduction The job involves managing the channel and Bank partners for driving Persistency and Renewals

KEY RESPONSIBILITIES

• Strengthening channel/Bank partner relationship with regular engagement
• Engage regularly with partners to monitor and improve performance and tracking of key metrics.
• Ensuring Regular governance to discuss the KPI movements
• To be the one stop solution provider for channel and bank for renewal related queries
• Co- ordination with cross functional teams for new initiatives and projects to meet the business outcomes
• Data Analysis

Key Competencies/Skills Required

A. Good verbal and written communication

1. Knowledge of MLI process and systems
2. Strong channel partner management skills
3. Bent of resolving customer issues/concerns

Measures of Success

• Collections target achievement (Persistency & RI)
• Maintain & enhance all Input parameters
• Audit Management
• Ensure training coverage
• Monthly/Regular Governance
• Drive various campaigns and contest through consistent engagement and visibility

Desired qualification and experience

• Graduate /Post Graduate
• Knowledge of Insurance and related processes
• Preferably 5-6 years of experience

Job Description

Position

Manager

Incumbent

Replacement

Department

Customer Retention Team

Function

Reporting to

Chief Manager

Band

4

Location

90 C

Team size (D/I)

Independent

JOB SUMMARY

Introduction The job involves managing the channel and Bank partners for driving Persistency and Renewals

KEY RESPONSIBILITIES

• Strengthening channel/Bank partner relationship with regular engagement
• Engage regularly with partners to monitor and improve performance and tracking of key metrics.
• Ensuring Regular governance to discuss the KPI movements
• To be the one stop solution provider for channel and bank for renewal related queries
• Co- ordination with cross functional teams for new initiatives and projects to meet the business outcomes
• Data Analysis

Key Competencies/Skills Required

A. Good verbal and written communication

1. Knowledge of MLI process and systems
2. Strong channel partner management skills
3. Bent of resolving customer issues/concerns

Measures of Success

• Collections target achievement (Persistency & RI)
• Maintain & enhance all Input parameters
• Audit Management
• Ensure training coverage
• Monthly/Regular Governance
• Drive various campaigns and contest through consistent engagement and visibility

Desired qualification and experience

• Graduate /Post Graduate
• Knowledge of Insurance and related processes
• Preferably 5-6 years of experience

Role: Zonal Sales Manager (B2C)

Industry Type: Insurance

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Retail & B2C Sales

Education

UG: Any Graduate

PG: Any Postgraduate