Unix, Servicenow, Elk, Spring Boot, J2EE, Jira, Spring, Ticketing Tools, Log Monitoring, Splunk, Restful Apis, Oracle, DB2 databases, CI CD deployment support, Microservices architecture, Linux operating systems, ITIL Incident Problem and Change Management, Strong SQL troubleshooting skills

Dynatrace, Production deployment migration release support, Autosys Job Scheduling, ServiceNow Monitoring Tools, RCA troubleshooting performance improvement, 24×7 on-call production support, Oracle SQL PL SQL, Unix Linux Shell Scripting, Axiom v10 v11 – Production Support, Incident Change Problem Management, Financial Regulatory Reporting

Itsm, Excel, JIRA, Incident Management, issue tracking processes, Manage Engine SDP, application production support processes

Log Analysis, Incident Management, Root Cause Analysis, Documentation, Troubleshooting, Monitoring

Servicenow, Linux Operating System, Databricks, Production Operations, Incident workflows, Escalation Management, Production Support, Infrastructure monitoring, Operational support models, Operations Experience, Microsoft Fabric, Alerting concepts

SLA, Wip, Cost Management, Troubleshooting, Operational Excellence, Bom, Problem-solving