Production Support Engineer

Role: Java Production Support Engineer-L2/L3

Experience: 3-5 Years

Location: Mumbai

Skillset:

J2EE (Spring, Spring Boot)

Microservices architecture

RESTful APIs

Oracle and DB2 databases

Strong SQL troubleshooting skills

Unix / Linux operating systems

Tools &Processes

• Ticketing tools: ServiceNow / Jira
• Log monitoring: Splunk / ELK (Preferred)
• CI/CD deployment support exposure
• ITIL Incident, Problem, and Change Management

Domain Experience (Preferred)

• BFSI / Banking / Financial Services experience

Responsibilities:

L2 Production Support Responsibilities

• Provide Level 2 support for J2EE and Microservices applications
• Perform incident triage, impact analysis, and resolution within SLAs
• Monitor application health, alerts, batch jobs, and services
• Analyze application, API, and middleware logs
• Perform data analysis using Oracle and DB2
• Support production releases and configuration changes
• Document known issues, workarounds, and resolutions
• Participate in shift handovers and stakeholder communication

L3 Production Support Responsibilities

• Act as escalation point for complex production issues
• Perform in-depth root cause analysis and implement permanent fixes
• Debug J2EE and Microservices application components
• Work with development teams on code-level fixes and optimizations
• Analyze database performance issues (locks, deadlocks, slow queries)
• Support Sev-1 and Sev-2 incidents and post-incident reviews
• Drive automation, monitoring improvements, and stability initiatives
• Mentor L2 team members and support knowledge sharing