Production Support Engineer
- Posted a month ago
- Over 500 applicants have applied
Job Description
- Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
- Look for areas of improvement in monitoring, application stability.
- Should be open to learn FCIinhouse Product and other technologies and excel them.
- Communicate with line of business and management the overall status and health of the application.
- Be the first point of contact for production issues, support requests and alerts.
- Ensure issues and outages are properly documented.
- Proactively monitor application and infrastructure alerts and be able to react quickly.
- Documents major maintenance events and other significant product related issues
- Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
- Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
- Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
- Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
- Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
- Documentation of application flows, monitoring techniques and resolution playbooks.
More Info
Job Type:
Industry:
Employment Type:
About Company
FCI is a Global provider of Customer Experience Management (CXM) solutions enabling consumer facing businesses of all sizes deliver exceptional customer experience with the help of a dynamic, interactive and hyper-personalized communications (batch, on-demand, ad-hoc).
Skills:
Unix, Servicenow, Elk, Spring Boot, J2EE, Jira, Spring, Ticketing Tools, Log Monitoring, Splunk, Restful Apis, Oracle, DB2 databases, CI CD deployment support, Microservices architecture, Linux operating systems, ITIL Incident Problem and Change Management, Strong SQL troubleshooting skills
Skills:
Dynatrace, Production deployment migration release support, Autosys Job Scheduling, ServiceNow Monitoring Tools, RCA troubleshooting performance improvement, 24×7 on-call production support, Oracle SQL PL SQL, Unix Linux Shell Scripting, Axiom v10 v11 – Production Support, Incident Change Problem Management, Financial Regulatory Reporting
Skills:
Java Production Support, Java, Application Deployment, L1 Support, Spring Boot, L2 Support, Root-Cause Analysis, Troubleshooting
Skills:
Itsm, Excel, JIRA, Incident Management, issue tracking processes, Manage Engine SDP, application production support processes
Skills:
Log Analysis, Incident Management, Root Cause Analysis, Documentation, Troubleshooting, Monitoring